TAPPY TOES- PRIVACY POLICY and T's AND C's

This policy (together with our terms of website use and any other documents referred to on it) sets out the basis on which we Tappy Toes Franchise Ltd, Company no 09885729, registered office Yew Tree House, High Street, Hertfordshire, CM22 7HQ, will process any personal data we collect from you, or which you provide to us, in the course of using our site www.tappytoes.com For the purpose of the Data Protection Act 1998 we are the data controller.

YOUR INFORMATION

When you use our site, there are a number of ways in which you provide information and other data to us. By using the site, you consent to us processing and collecting this data, on the terms and for the reasons which are explained below.

HOW YOUR INFORMATION IS USED

We may use your information to:

send you our newsletters from time to time.
ensure that content from our site is presented in the most effective manner for you and for your computer.
provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
carry out our obligations arising from any contracts entered into between you and us.
allow you to participate in interactive features of our service, when you choose to do so.
notify you about changes to our service.

If you do not want us to use your information for marketing purposes, please tick the relevant box on the form on which you submit your data. You can also contact us directly by emailing us.
If you do want to receive information from our carefully selected third parties about goods or services that may be of interest to you, please tick the relevant box on the form on which you submit your data.

Please note that if you click on, or follow, any links from our site to external websites, our privacy policy will no longer apply. Please check the privacy policies of any such external site before submitting any personal data, as we cannot accept any responsibility or liability in relation to them.

DATA STORAGE

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.
We take your privacy very seriously, and will take all reasonable steps to protect your personal data, but please be aware that any data which you send to our site is sent at your own risk.
The data that we collect from you may be transferred to, processed and/or stored at a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any of our group companies (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985) and also to third parties in the following circumstances:

to any prospective seller or buyer of all (or part of) our business or assets;
If we are required to do so by law, any applicable regulation or to protect the rights, property, or safety of ourselves or others. This may include disclosing to other companies and organisations in connection with fraud protection and credit risk reduction.

ACCESS TO INFORMATION

You have the right under the Data Protection Act to access the information which we hold about you. If you wish to exercise this right, please send your request to us by clicking here. In order to meet our costs in responding, we will charge you a fee of £10.

GDPR policy- Tappy Toes Franchise Ltd

General Data Protection Regulation Policy

STATEMENT

GDPR stands for General Data Protection Regulation and replaces the previous Data Protection

Directives that were in place. It was approved by the EU Parliament in 2016 and comes into effect on 25th May 2018.

GDPR states that personal data should be ‘processed fairly & lawfully’ and ‘collected for specified, explicit and legitimate purposes’ and that individual’s data is not processed without their knowledge and are only processed with their ‘explicit’ consent. GDPR covers personal data relating to individuals. RISE Studios is committed to protecting the rights and freedoms of individuals with respect to the processing of children’s, parent’s, visitor’s and staff’s personal data.

The Data Protection Act gives individuals the right to know what information is held about them. It provides a framework to ensure that personal information is handled properly.

GDPR INCLUDES 7 RIGHTS FOR INDIVIDUALS

1) The right to be informed

Tappy Toes provides dance classes for young children and therefore is required to collect and manage certain data. We need to know parent’s names, addresses, telephone numbers, email addresses. We need to know children’s full names, addresses, date of birth along with any medical conditions or SEN requirements.

We are required to collect certain details of visitors to our classes. We need to know visitor’s names, telephone numbers, email address and where appropriate company name. This is in respect of our Health and Safety and Safeguarding Policies.

As an employer Tappy Toes is required to hold data on its Teachers; names, addresses, email addresses, telephone numbers, date of birth, National Insurance numbers, photographic ID such as passport and driver’s license, bank details. This information is also required for Disclosure and Barring Service checks (DBS) and proof of eligibility to work in the UK. This information is sent via a secure file transfer system to UCheck for the processing of DBS checks. DBS Numbers and date of issue are also held on a central staffing record.

Tappy Toes uses Cookies on its website to collect data for Google Analytics, this data is anonymous.

2) The right of access

At any point, an individual can make a request relating to their data and Tappy Toes will need to provide a response (within 1 month). Tappy Toes can refuse a request, if we have a lawful obligation to retain data but we will inform the individual of the reasons for the rejection. The individual will have the right to complain to the ICO if they are not happy with the decision.

3) The right to erasure

You have the right to request the deletion of your data where there is no compelling reason for its continued use. However Tappy Toes has a legal duty to keep children’s and parents details for a reasonable time, Tappy Toes retain these records for 3 years after leaving pre-school, children’s accident and injury records for 19 years (or until the child reaches 21 years), and 22 years (or until the child reaches 24 years) for Child Protection records. Staff records must be kept for 6 years after the member of staff leaves employment, before they can be erased. This data is archived securely on Dancebiz (Our online database)and deleted after the legal retention period.

4) The right to restrict processing

Parents, visitors and staff can object to Tappy Toes processing their data. This means that records can be stored but must not be used in any way, for example reports or for communications.

5) The right to data portability

Tappy Toes requires data to be transferred from one IT system to another; such as from Tappy Toes to the Local Authority, for performance BOPA licences, and dance Associations for examinations. These recipients use secure file transfer systems and have their own policies and procedures in place in relation to GDPR.

6) The right to object

Parents, visitors and staff can object to their data being used for certain activities like marketing or research. Tappy Toes will send out Newsletters and marketing material from time to time, to our customers. Please inform us if you do not wish to receive this information. You are also able to unsubscribe from our marketing communication at any time.

7) The right not to be subject to automated decision-making including profiling.

Automated decisions and profiling are used for marketing based organizations. Tappy Toes does not use personal data for such purposes.

STORAGE AND USE OF PERSONAL DATA

All paper copies of children’s and staff records are kept in a locked filing cabinet in Tappy Toes head office. Members of staff can have access to these files but information taken from the files about individual children is confidential and apart from archiving, these records remain on site at all times. These records are shredded after the retention period.

Information about individual children is used in certain documents, such as, a weekly register, medication forms, referrals to external agencies and disclosure forms. These documents include data such as children’s names, date of birth and sometimes address. These records are shredded after the relevant retention period.

Tappy Toes collects a large amount of personal data every year including; names and addresses of those on the waiting list. These records are shredded if the child does not attend or added to the child’s file and stored appropriately.

Information regarding families’ involvement with other agencies is stored both electronically on Dancebiz and in paper format, this information is kept in a locked filing cabinet at Tappy Toes Head Office. These records are shredded after the relevant retention period.

Tappy Toes stores personal data held visually in photographs or video clips or as sound recordings, unless written consent has been obtained via the Model Release form/fit to Perform agreement form. No names are stored with images in photo albums, displays, on the website or on Tappy Toes social media sites.

Access to all Office computers is password protected. When a member of staff leaves the company, these passwords are changed in line with this policy and our Safeguarding policy. Any portable data storage used to store personal data, e.g. USB memory stick, are password protected and/or stored in a locked filing cabinet.

GDPR means that Tappy Toes must;

* Manage and process personal data properly

* Protect the individual’s rights to privacy

* Provide an individual with access to all personal information held on them

This Policy was created for Tappy Toes Franchise Ltd in April 2018 and reviewed April 2020

Policy review date: September 2021

TERMS AND CONDITIONS

Tappy Toes Terms and Conditions

Please read these terms and conditions carefully. Upon enrolling into classes at Tappy Toes a legally binding agreement is formed and you and your child’s attendance at our classes will be strictly subject to full cooperation with these terms.

Please note that if any parent or student is in material or persistent breach of any of these terms and conditions, we reserve the right immediately to terminate the contract with you and/or exclude your child from attending further classes until such time that the matter can be resolved or the agreement is terminated, without further liability to you.

 

Class Booking, Fees and Payment

1.Classes must be booked and paid for by you on a termly basis in advance. If joining part way through a term, you will be charged pro-rata according to the number of sessions remaining in the term. Once booked, classes are non-refundable.

2.Trial class bookings are non-refundable and non-transferable and are limited to one trial booking per child. Trial classes must be taken consecutive weeks from the first available class after the date of the booking (We cannot postpone start dates). Refunds or make up classes will not be offered for missed classes.

3.All fees remain payable whether or not your child attends the classes. There are no reductions or refunds for missed classes under any circumstances (including injury, sickness or holidays). A refund will not be provided if classes have to be cancelled due to an event beyond our reasonable control, including but not limited to: fire, flood, storm, bad weather (including heavy snow disrupting transport) or other Act of God, pandemic or epidemic of any disease, industrial action, war, civil unrest, terrorist threat or incident.

4.Please note that all ''Class Fees'' and ''Additional Fees'' (as defined below) are subject to change at any time on a term by term basis. Up to date fees will be published on the Tappy Toes website at tappytoes.com or are available on request.

5.''Fees'' per class are as follows:
£6-£9 depending upon your chosen location.

6.In addition to class fees, the following additional fees (“Additional Fees”) shall also be payable by you to the extent applicable:

 One-off registration fee upon enrolment: £10

7.All fees must be paid in full on or before the start date of the term and before classes can commence. In the event that full payment has not been received you or your child shall not be permitted to attend classes. ALL FEES must be received before classes can commence.

8.Our preferred method of payment is credit card, direct debit or electronic payment via BACS. No other method of payment shall be acceptable. Tappy Toes will not accept any liability for cash given to teachers or any other persons not authorized to receive money. All payments must be made as stated in this clause.

Cancellation and Amendment

9.You have the right to cancel this contract within 14 days. Should you wish to cancel you must inform us of this decision to the following email address info@tappytoes.com

10.Where you have asked us to do so, we may start classes within the 14 days cancellation period. If you agreed for us to start within that time you lose your right to cancel and will be required to pay the full price under these terms and conditions even if the cancellation period has not expired - for instance this may happen, for the avoidance of any doubt, where you have enrolled your child within 14 days of the term start date.

11.This does not affect your statutory rights, but once the term has started, if you decide to withdraw at any time, for any reason you will still remain liable for the full cost of the term and no refund will be provided

12.Requests for changes to class schedules or levels may be made but remain entirely at our discretion and no change can be guaranteed.

13.Where we envisage a change to schedule or the relevant stage/level for your child we will discuss this with you in advance. Tappy Toes reserves the right to alter the advertised timetable or faculty without prior notice.

Students

14.Students must follow all school rules and instructions and a failure to do so will result in a breach of these terms and conditions.

15.Disruptive, disrespectful or antisocial behaviour in, on or around the premises will not be tolerated (whether before, during or after classes) and we reserve the right to exclude that student/ parent on a temporary or permanent basis in our sole discretion and no refund will be applicable.

16.Students and parents/guardians should notify us in advance of any absences to the following email address info@tappytoes.com

17.Students are required to wear a Tappy Toes t-shirt for classes. Ballet shoes are preferred, but not compulsory. Unrestrictive clothing such as leggings or tracksuit bottoms are recommended for the children, for free movement during the class.

18.You understand and agree that dance teachers may use tactile feedback and instruction with students to support verbal feedback and instruction where appropriate.

19.A basic first aid kit is kept on the premises and staff members at Tappy Toes may administer basic first aid on students if necessary whilst a student is at the class. However, to the fullest extent permitted by law, and otherwise as set out in these terms, dance teachers and the School shall not be responsible for any injuries or accidents that occur and which are outside of our reasonable control.

20.By agreeing to these terms you hereby consent to us recording for video purposes your child where appropriate and understand that this may sometimes be undertaken by third parties on our behalf (subject to prior vetting) (or by third party photographers) and further note that this may sometimes include audience members during an open class, online class or other event.

21.By agreeing to these terms you hereby consent to us taking photographs of your child where appropriate to record or photograph students for educational and/or marketing purposes which may include usage on social media. Children's names will never be used during any promotion. You can withdraw consent at any time and at your discretion by emailing info@tappytoes.com

22.Further, where photographs or footage has been taken, you further consent to the sale of the content to other members of the School.

Parents and guardians (all references to “parent(s)” include guardians)

23.It is the parents’ responsibility to ensure and be satisfied that their child is fit and healthy to attend classes.

24.Parents should ensure that children are punctual for classes.

25.Parents will be expected to attend the online classes and the studio classes with their child and not leave them unattended at any time.

26.If you are unhappy about anything to do with Tappy Toes please email your complaint to claire@tappytoes.com. We take all complaints extremely seriously and it will be dealt with promptly.

Limitation of Liability & Disclaimer

27.By entering into these Terms and Conditions you hereby waive and release the School from all claims arising from injury of any manner resulting from participation in a class, other than as a direct result of our negligence.

Where relevant the child or their parents or guardians should seek medical advice before carrying out any exercise or in relation to the suitability of the class and we cannot be held liable for any claim as a result of attendance where unsuitable.

We accept no responsibility and cannot be held accountable for any loss or damage of personal belongings or property whilst attending a class or on the premises.

28.Nothing in these terms and conditions shall in any way limit liability for fraud or fraudulent misrepresentation or for death or personal injury caused by its negligence, or any other liability which cannot be excluded at law and your statutory rights are in no way affected.

Data Protection and Privacy

29.We are committed to protecting the privacy and confidentiality of our users and clients. We may use your information to keep in touch with you by newsletter and other group / individual communications in line with our Privacy policy which can be viewed at Tappytoes.com/privacy-policy

Covid 19

30.Following advice from the NHS, students should not attend class if they or anyone in the household have any of the following symptoms or have done in the previous 10 days:

New, continuous cough

High temperature

Loss or change of your sense of taste or smell

Your child should not attend class if the following applies:

If you have symptoms of coronavirus

If you have tested positive for coronavirus

Someone in your household has tested positive or has symptoms of coronavirus

You are told to self-isolate by NHS Test and Trace

You arrive in the UK from a country where you have been asked to isolate in accordance with government guidelines.

If your child or anyone in your household has any of the following you must inform us immediately:

Symptoms,

Tests positive for COVID-19,

Is asked to self-isolate

Has been in close contact with anyone who tests positive for COVID-19

If we are informed by any of our student’s families that they have experienced any of the above, we will discuss the situation with NHS Test and Trace and notify any families who may be affected immediately.

In class, if a student or parent becomes unwell with Coronavirus symptoms, the teacher will ask the parent and child to leave the class. Anything that they have touched will be cleaned adequately and any other class attendees will be asked to monitor themselves for symptoms.               

If a second child from the same class becomes unwell, the parent must notify the school and the entire class will move online for two weeks to permit adequate quarantine. This may or may not be at the same time or day as the class takes place depending on the teacher availability.

Should a local lockdown come into force at any time during the term, we will endeavor to reschedule all classes for the remainder of the term into online classes.

Governing Law

31.These terms and conditions are governed by the laws of England and Wales.

Additional T&C for online dance classes:

1. Students participate in online dance classes at their own risk and Tappy Toes takes no responsibility for any injury sustained.
2. The Zoom class must be accessed by a parent / carer who should be visible on camera for the duration of each class.
3. Students should wear suitable dance clothing and footwear.
4. Please ensure you clear a safe space in which to dance.

Move away any sharp or breakable objects and try to make flooring as suitable as possible. We take no responsibility for any injury sustained or damage to personal property.

5. Any student or parent with an existing injury participates at their own risk. We recommend that you follow medical advice with regard to suitability of the class content with reference to your particular injury. We should be advised about any existing injury at the start of each class the student attends.
6. We are not able to administer first-aid, therefore please ensure you make your own provision.
7. Whilst only those students who are enrolled in our live online classes will be given access to participate, Tappy Toes cannot be held liable and take no responsibility for any security / privacy / breach of data issues which may arise through use of Zoom or any other online platform.

Tappy Toes Franchise Ltd. Yew Tree House, High Street, Hatfield Broad Oak. Hertfordshire. CM22 7HQ. Tel: 01279 718216 www.tappytoes.com claire@tappytoes.com